EPS Customer Testimonials
Have you been particularly impressed by our service? Would you like to give a shout-out to a particular EPS employee who has gone out of their way to help you? Please get in touch, we'd love to hear from you...
Here are a few testimonials we'd like to share:
Hi I wasn't able to log in to make a comment, but I just have to say, what incredible service the team gave me when I called in when I had issues with the printer and also posting as fast as possible the edible paper. Please thank the person who was so patient with me and took the time to take me through how to clean the inside of the printer when it wasn't printing yellow. In the year I have had my printer I have only had to call in twice and someone was there to help.
So thank you team
Thank you for a very well packaged purchase which arrived quickly.
Products were excellent, as was the service received. I am a returning customer, purchasing for my home baking business. Very pleased with the edible ink as it is great value for as are the edible icing sheets.
L J GRAY
Hi , I must say my printer arrived mid morning and it took less than an hour to be printing with it. Amazing .
Good print quality
This review is more to do with the customer service that EPS provides. I was having trouble when first using my new printer and Matt went above and beyond to help me work out the solution. So I won’t be shopping anywhere else for my edible ink supplies in the future. As for the product I have only used it for one project so far but it appears to do a satisfactory job. Once again many thanks to the excellent team at EPS. You literally saved my bacon.
The quality is fantastic and prints are clear and maintain colour. Easy to use and only product I will use to give my customers a consistent quality product.
Exactly the right print head to restore my printer
When searching for a print head for my Canon 6850 printer EPS was the only company to clearly state this was only for this printer. The head arrived quickly and now my printer is restored to its former glory. Thanks EPS
Love these icing sheets
Easy to use icing sheets which are removed easily from the backing sheet. Highly recommended
THE ONLY BEST EDIBLE PRINT SUPPLIES!
Thank you so much for the awesome edible wafer sheets! They are very smooth and unlike any other brand. You'll never get wrong with purchasing their supplies as all - including their edible inks are safe to consume! Until next time!
These icing sheets are very good quality . They print well, fast delivery and I would recommend these.
Excellent replacement print head
Recently had issues with the cyan on my Canon ix6850 not printing correctly, tried numerous nozzle cleans and removed print head to wash through - but to no avail. Bought this replacement and instantly transformed it back to the original quality! My machine lives on again :-)
Still the best on the market!
Great quality premium rice paper, and the service cannot be beaten.
The best products provided by the best people
These are simply the best icing sheets available and I wouldn't by them from anywhere else. Thank you all for everything you do.
.35 mm wafer paper
4 years of ordering wafer paper from EPS and never had a problem, Prints and cuts really well , 5 stars
NEW EPS Easy Peel Icing Sheets A4 - Smooth & Light
Love using these edible sheets from EPS..I am a continuous repeat customer..the smooth and light icing sheets are my go to product for my edible printing needs..don't feel comfortable going anywhere else for it. Thank you for a brilliant service and quick delivery of items. Added some print pics above.
Our question is: ‘Why didn’t we buy this before?!’ We’ve owned it a week and we’ve already saved ourselves £20 in buying printed icing sheets and have actually sold £15 worth too! Treat this as an investment - it is awesome! The printer was easy to install and took no more than 10 minutes to get it working on WiFi. We can print from our phones and PC which makes things simple and the print quality is fantastic. I’d totally recommend getting this and with the fast shipping and straightforward checkout process from EPS it really is the whole package!
Easy to use and set up...
Good Quality of print. Love how effective these prints are on my cakes. The printer has allowed me to create simple cakes with less work but amazing results
Great to try out with Chocolate
Works really well with White chocolate. Easy to use with my edible printer and options for my own designs are endless.
Dear Sharon and Jon,
Thank you for the fantastic service and products. We look forward to ordering from you in the near future.
20 May 2021
Your service has been fantastic from day 1 a few months ago.....Sharon has been incredibly patient and quick at answering questions from me.
The order was place mid morning Monday shipped immediately to Cyprus via UPS....the parcel arrived in Cyprus Tuesday and was cleared through Customs by UPS and delivered late morning to my home address on Thursday....everything well pack.....thank you Margaret
19 Feb 2021
Hope that you are all well.
I just wanted to thank you for the super quick despatch and delivery of icing sheets, they've just arrived!
Thanks for always providing an amazing service and products, myself and my business would be lost without you!
Thank you so much for your help, advice, etc you guys are awesome 👌.
Your services are amazing.
I just wanted to say thank you again for the help and video link, I have now got my printer printing perfectly again 😊
I wanted to let you know how impressed I am with your service. I ordered a set of refill inks and some silver stars yesterday afternoon and they arrived this morning.
I bought my Canon printer as a set from you 2 years ago and, not only were your maintenance videos really helpful, it has worked perfectly for me every time. Even after not being used for a month or more on some occasions. I often recommend you to others on Facebook if they’re looking for a food safe printer as I have 100% confidence in your products, and your speed of service is really excellent.
Many thanks Maria
Fondant Fantasies of Malvern
I just wanted to say how very impressed I am with your service, My order arrived less than 24 hours after placed it without having to pay any delivery charges at all!
I am new to the cake making business so won't be ordering an extortionate amount but will definitely be using you again, Thank you so much.
Best regards to you,
A very happy Lisa P
I was having a MAJOR printer problem and I was lucky enough to get Matt on the other end of my phone call from Dublin. Matt is such a courteous, helpful and obliging guy, he did everything possible to solve my problem! No fuss! No issues! I can’t recommend EPS enough and if you’re lucky enough to have Matt’s assistance your day will be made!
Absolutely AMAZING customer service and such a helpful team who went above and beyond my expectations. Much more than just buying a printer and some edible sheets - Matt gave excellent advice and they have a customer for life 😍😍 K Grimes Facebook
WOW – I am super impressed with your service.
I received my order and I have already used the refills and they are perfect – thank you so much.
I just wanted to quickly send an email to say thank you for your incredible service. The new printer arrived today and I can’t wait to get it all set up in the morning and have a working printer again!!
You’re help has been hugely appreciated. I will never use anywhere else for any of my printing needs.
Thanks again, so much.
Thank you so much for your amazing customer service! You featured on my Instagram and Facebook today too. 😊 cakesbymarianne.com
Can I please just say that during all this madness I received my order in the time expected and was what I expected. I am sure I am not the only one. Well done and fab news that you have managed to keep your business going during this difficult time. I wish you well returning to your usual hours and going forward.
Stay safe & Best wishes..Allie
Hello, thank you very much for my package. It arrived yesterday. Delivery was very fast. Even it was faster than delivery in the Slovakia :-).
I ´m very satisfied and I will order it again :-). Thanks
August 2019 Hi Sharon, A big thank you for helping and advising my husband and I recently with our frustrations trying to get my new printer to print. Now that we know what we are doing and on what device it all seems so simple. Your patience with our numerous phone calls was greatly appreciated. Many thanks, Mr & Mrs. M Amison Hinckley, Leicestershire.
Hi, We got our icing sheets through the post today. Thanks for going the extra mile after we missed the 3pm order deadline.
Great service - Brilliant
I have been ordering from EPS for a few years. Each and every time, they have been wonderful. They answer the phone when you have questions, and talk through the products that suit you and your business. We recently had a problem with some equipment and they resolved it almost instantly. A really great company - thank you! Griselda
Online message Feb 2019:
Thank you for a prompt delivery and especially giving us the syringes free of charge. We very much appreciate your generosity and kindness. L. McMaster
Email January 2019: EXISTING LONG TERM CUSTOMER - GENERAL COMMENT
Thank you so much as always for your prompt delivery and service
Email December 2018:
Existing customer requiring urgent cartridges
Thank you so much, ink cartridges came today , amazing service .
Email December 2018:
New customer - on finding Edible Print Supplies for the first time :
... you sound like the person I wish I had known for the last four years!
Email November 2018: EXISTING LONG TERM CUSTOMER - GENERAL COMMENT
Thanks for the great service as always
Email October 2018:
EXISTING CUSTOMER - PRODUCT ISSUE - RESOLVED
Thank you for sorting it out. Customer services have been the best I have ever come across.
Email September 2018:
NEW CUSTOMER PURCHASING A PRINTER KIT AT SHORT NOTICE
I would just like to say how lovely and helpful EPS are. I have just called up and they managed to help me through the buying process and put my printer in the post (even though I had missed the deadline).
My first impressions are that this is an company that will go out of its way to help its customers. I can't wait to use my new printer.
Kittys GF Kitchen
Email September 2018:
Very Pleased with everything.
Thank you (Andrejs)
Message - July 2018
PRINTER WAS ONLY PRINTING IN B/W ON START UP (no colour) - FIXED.
Thank you for your help and support in helping me overcome a problem printing in colour on my new canon ts5050 edible ink printer. I was about to pack it up and send it back. With your brilliant help I uninstalled and then reinstalled and Bingo it worked. So grateful.
Message - May 2018
NEW CUSTOMER - HELP WITH PRINTER SETUP
Thank you for your help and support you gave me following the purchase of my Canon iX6850 and I had a printing problem. Without your support and advice I would not have got my printer working and had happy friends as they got lovely things printed on their cupcakes. Always buy my Edible Icing Sheets from you as I get such excellent customer service.
Message - April 2018
NEW CUSTOMER :
We ordered from you last week by phone. Delighted with the product and quality. Service exceptional.
Message - March 2018
PRINTER NOT PRINTING YELLOW COLOUR - FIXED
Thank you so much got the yellow cartridge. I‘m pleased to say it worked, the printer is working again for now. Once again thank you for your excellent customer service Kind regards
Message - February 2018
NEW CUSTOMER :
Very pleased with everything
Message - October 2017
PRINTER PROBLEMS - REMOVAL AND CLEANING PRINT HEAD - FIXED
PLEASE ALSO SEE - https://www.youtube.com/channel/UCPciNQLUjHtyclZcOIa7Afg
Just wanted to say thank you for the advice today about taking out and washing the print head, it has worked and the printer is now printing perfectly again.
Message - September 2017
PRINTER PROBLEMS - SETTINGS & CLEANING - FIXED
Thank you so much for getting back to me! I really do appreciate it. You have helped me out enormously - I set the printer to envelope and (fingers crossed) it has worked!
I have tried to roller clean but it looks as though the envelope setting has worked.
I honestly can't thank you enough!
Message - July 2017
NEW CUSTOMER : QUICK DELIVERY & SERVICE
I bought from EPS for the first time last week and i am blown away by the
delivery time !!
I placed my order in the morning and received the parcel the morning
Seriously fast delivery and really good prices to boot.
Will definitively be using EPS again i cannot recommend these guys enough
Hi I just wanted to thank you for offering such amazing products. After
years of zero confidence in the icing sheet product I was sending to
customers and doing damage control for so many customer
complaints, I am relieved to have such a brilliant alternative with your
easy peel icing sheets. Your icing sheets are FANTASTIC and I am so happy
I found you for my business. I did try to use the 10% discount code that
was offered in the letter with my first order but it said not available to
my country (Australia), just thought I would let you know.
Thanks again I am incredibly happy and relieved to have you as my new
I wanted to leave some feedback regarding your services, however I'm
unable to find the correct place to do this on your website. Therefore I
have decided to leave it for you here and I'm sure you can add it to the
I would just like to say the products that I have bought from you have
been brilliant and more than this I was very happy with the service
provided. Matt was very helpful in explaining what products would benefit
me and by informing me of the free 2" cupcake template which is brilliant.
I was also impressed that you send me some free samples knowing that I am
new to this area which really helped. I will definitely be using you again
and look forward to receiving the 2.5" template for cupcakes too. Really
appreciate everything you have done.
Thanks for your patience and time to sort out the problem we appreciate it very much, I don't think there are many company's would do what you have done. The cake turned out brilliant and the recipient was well chuffed. Many thanks again.
Yours sincerely C & D W
I placed my order at approximately 9pm on Tuesday night and it arrived at 8.15am this morning (Thursday). I emailed several questions before placing my order and received very fast responses. I think this has to be the best customer service that I have received from a supplier! If you had customer rating, you would receive 5 stars from me, excellent ! Amanda H www.facebook.com/edibleprintsupplies
Just to say what a great service and products you provide. A really quick delivery service and very competitive prices. many thanks (Tracy M, June 2017)