Testimonials
Have you been particularly impressed by our service? Would you like to give a shout-out to a particular employee who's gone out of their way to help you? Please get in touch through our Contact Us form, we'd love to hear from you........
Here are a few testimonials we'd like to share:
20 May 2021
Your service has been fantastic from day 1 a few months ago.....Sharon has been incredibly patient and quick at answering questions from me.
The order was place mid morning Monday shipped immediately to Cyprus via UPS....the parcel arrived in Cyprus Tuesday and was cleared through Customs by UPS and delivered late morning to my home address on Thursday....everything well pack.....thank you Margaret
19 Feb 2021
Good Afternoon,
Hope that you are all well.
I just wanted to thank you for the super quick despatch and delivery of icing sheets, they've just arrived!
Thanks for always providing an amazing service and products, myself and my business would be lost without you!
Kind regards,
Emma H
Feb 2021
Hi Matt
Thank you so much for your help, advice, etc you guys are awesome 👌.
Your services are amazing.
Many thanks
Maria
January 2021
Hi again,
I just wanted to say thank you again for the help and video link, I have now got my printer printing perfectly again 😊
With regards
Franki
January 2021
Hi,
I wanted to let you know how impressed I am with your service. I ordered a set of refill inks and some silver stars yesterday afternoon and they arrived this morning.
I bought my Canon printer as a set from you 2 years ago and, not only were your maintenance videos really helpful, it has worked perfectly for me every time. Even after not being used for a month or more on some occasions. I often recommend you to others on Facebook if they’re looking for a food safe printer as I have 100% confidence in your products, and your speed of service is really excellent.
Many thanks Maria
Fondant Fantasies of Malvern
Sept 2020
I just wanted to say how very impressed I am with your service, My order arrived less than 24 hours after placed it without having to pay any delivery charges at all!
I am new to the cake making business so won't be ordering an extortionate amount but will definitely be using you again, Thank you so much.
Best regards to you,
A very happy Lisa P
June 2020
I was having a MAJOR printer problem and I was lucky enough to get Matt on the other end of my phone call from Dublin. Matt is such a courteous, helpful and obliging guy, he did everything possible to solve my problem! No fuss! No issues! I can’t recommend EPS enough and if you’re lucky enough to have Matt’s assistance your day will be made!
Marian J
June 2020
Absolutely AMAZING customer service and such a helpful team who went above and beyond my expectations. Much more than just buying a printer and some edible sheets - Matt gave excellent advice and they have a customer for life 😍😍 K Grimes Facebook
June 2020
Hi Sharon,
WOW – I am super impressed with your service.
I received my order and I have already used the refills and they are perfect – thank you so much.
Fran T
Hi Matt,
I just wanted to quickly send an email to say thank you for your incredible service. The new printer arrived today and I can’t wait to get it all set up in the morning and have a working printer again!!
You’re help has been hugely appreciated. I will never use anywhere else for any of my printing needs.
Thanks again, so much.
Hayley P
June 2020
Thank you so much for your amazing customer service! You featured on my Instagram and Facebook today too. 😊 cakesbymarianne.com
May 2020
Can I please just say that during all this madness I received my order in the time expected and was what I expected. I am sure I am not the only one. Well done and fab news that you have managed to keep your business going during this difficult time. I wish you well returning to your usual hours and going forward.
Stay safe & Best wishes..Allie
Feb 2020
Hello, thank you very much for my package. It arrived yesterday. Delivery was very fast. Even it was faster than delivery in the Slovakia :-).
I ´m very satisfied and I will order it again :-). Thanks
August 2019 Hi Sharon, A big thank you for helping and advising my husband and I recently with our frustrations trying to get my new printer to print. Now that we know what we are doing and on what device it all seems so simple. Your patience with our numerous phone calls was greatly appreciated. Many thanks, Mr & Mrs. M Amison Hinckley, Leicestershire.
July 2019:
Hi, We got our icing sheets through the post today. Thanks for going the extra mile after we missed the 3pm order deadline.
Great service - Brilliant
Regards Julie
April 2019: I have been ordering from EPS for a few years. Each and every time, they have been wonderful. They answer the phone when you have questions, and talk through the products that suit you and your business. We recently had a problem with some equipment and they resolved it almost instantly. A really great company - thank you! Griselda
Online message Feb 2019: Thank you for a prompt delivery and especially giving us the syringes free of charge. We very much appreciate your generosity and kindness. L. McMaster Email January 2019: EXISTING LONG TERM CUSTOMER - GENERAL COMMENT Hi Sharon, Thank you so much as always for your prompt delivery and service Regards Philip Email December 2018: Existing customer requiring urgent cartridges Thank you so much, ink cartridges came today , amazing service . Lisa Email December 2018: New customer - on finding Edible Print Supplies for the first time : ... you sound like the person I wish I had known for the last four years! Thanks again Linda Email November 2018: EXISTING LONG TERM CUSTOMER - GENERAL COMMENT Thanks for the great service as always Michael Email October 2018: EXISTING CUSTOMER - PRODUCT ISSUE - RESOLVED Thank you for sorting it out. Customer services have been the best I have ever come across. Marilyn Email September 2018: NEW CUSTOMER PURCHASING A PRINTER KIT AT SHORT NOTICE
I would just like to say how lovely and helpful EPS are. I have just called up and they managed to help me through the buying process and put my printer in the post (even though I had missed the deadline).
My first impressions are that this is an company that will go out of its way to help its customers. I can't wait to use my new printer.
Many thanks,
Leanne
Kittys GF Kitchen
Email September 2018:
Very Pleased with everything.
Excellent service
Thank you (Andrejs)
Message - July 2018 PRINTER WAS ONLY PRINTING IN B/W ON START UP (no colour) - FIXED. Hi Matt, Thank you for your help and support in helping me overcome a problem printing in colour on my new canon ts5050 edible ink printer. I was about to pack it up and send it back. With your brilliant help I uninstalled and then reinstalled and Bingo it worked. So grateful. Many thanks Jan
Message - May 2018 NEW CUSTOMER - HELP WITH PRINTER SETUP Hi Matt, Thank you for your help and support you gave me following the purchase of my Canon iX6850 and I had a printing problem. Without your support and advice I would not have got my printer working and had happy friends as they got lovely things printed on their cupcakes. Always buy my Edible Icing Sheets from you as I get such excellent customer service. Kind regards Margaret Message - April 2018 NEW CUSTOMER : We ordered from you last week by phone. Delighted with the product and quality. Service exceptional. Thank you Gill
Message - March 2018 PRINTER NOT PRINTING YELLOW COLOUR - FIXED Hi Matt, Thank you so much got the yellow cartridge. I‘m pleased to say it worked, the printer is working again for now. Once again thank you for your excellent customer service Kind regards Sue Message - February 2018 NEW CUSTOMER : Very pleased with everything Excellent service Many Thanks Sharon M Message - October 2017 PRINTER PROBLEMS - REMOVAL AND CLEANING PRINT HEAD - FIXED PLEASE ALSO SEE - https://www.youtube.com/channel/UCPciNQLUjHtyclZcOIa7Afg Just wanted to say thank you for the advice today about taking out and washing the print head, it has worked and the printer is now printing perfectly again. Elizabeth Message - September 2017 PRINTER PROBLEMS - SETTINGS & CLEANING - FIXED Thank you so much for getting back to me! I really do appreciate it. You have helped me out enormously - I set the printer to envelope and (fingers crossed) it has worked! I have tried to roller clean but it looks as though the envelope setting has worked. I honestly can't thank you enough! Kay, Message - July 2017 NEW CUSTOMER : QUICK DELIVERY & SERVICE I bought from EPS for the first time last week and i am blown away by the delivery time !! I placed my order in the morning and received the parcel the morning after. Seriously fast delivery and really good prices to boot. Will definitively be using EPS again i cannot recommend these guys enough !! Chris M, Message Hi I just wanted to thank you for offering such amazing products. After years of zero confidence in the icing sheet product I was sending to customers and doing damage control for so many customer complaints, I am relieved to have such a brilliant alternative with your easy peel icing sheets. Your icing sheets are FANTASTIC and I am so happy I found you for my business. I did try to use the 10% discount code that was offered in the letter with my first order but it said not available to my country (Australia), just thought I would let you know. Thanks again I am incredibly happy and relieved to have you as my new supplier! Kind regards Michelle
Message Hi, I wanted to leave some feedback regarding your services, however I'm unable to find the correct place to do this on your website. Therefore I have decided to leave it for you here and I'm sure you can add it to the correct place. I would just like to say the products that I have bought from you have been brilliant and more than this I was very happy with the service provided. Matt was very helpful in explaining what products would benefit me and by informing me of the free 2" cupcake template which is brilliant. I was also impressed that you send me some free samples knowing that I am new to this area which really helped. I will definitely be using you again and look forward to receiving the 2.5" template for cupcakes too. Really appreciate everything you have done. Regards Tahira Message Matt, Thanks for your patience and time to sort out the problem we appreciate it very much, I don't think there are many company's would do what you have done. The cake turned out brilliant and the recipient was well chuffed. Many thanks again. Yours sincerely C & D W
Facebook Post:
I placed my order at approximately 9pm on Tuesday night and it arrived at 8.15am this morning (Thursday). I emailed several questions before placing my order and received very fast responses. I think this has to be the best customer service that I have received from a supplier! If you had customer rating, you would receive 5 stars from me, excellent ! Amanda H www.facebook.com/edibleprintsupplies
Message:
Just to say what a great service and products you provide. A really quick delivery service and very competitive prices. many thanks (Tracy M, June 2017)