Terms and Conditions
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website, including the use of printing equipment for cases of copyright infringement and where printing materials are used at the owners own risk of damage to manufacturing equipment.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
VAT / Tax
1.16 Prices are in Pounds sterling. Edible products are treated as zero rated food and chargeable at 0% for VAT purposes. All non-edible products including printer kits, refillable cartridges and syringe kits are treated as standard rated for VAT purposes and VAT is chargeable at 20%. All mainland UK orders will be shipped carriage paid for next day delivery (minimum order value of £35.00 applies). Shipping charges to Europe vary, and are calculated according to the weight of the order placed. Delivery charges will always be shown before the order is confirmed and paid.
1.17 Orders are only eligible for next day delivery if the order is received before 2pm. EPS do not deliver at weekends. Any orders placed before 2pm on Friday will be delivered on the following Monday. Orders placed over the weekend will be processed on Monday for delivery on Tuesday.
1.18 All UK orders are posted via Fedex, DPD or Parcelforce using a 24 hour delivery service. Whilst orders should arrive the following day, this is not guaranteed and EPS cannot accept responsibility for orders arriving later than next day or any loss of earnings as a result of delayed orders.
1.19 In the rare event your order doesn't arrive, non-receipt of orders should be notified in writing within 5 days from date of order. Please contact firstname.lastname@example.org quoting your name & order number
1.19.i Any claims for damages or shortages must be made within 48 hours of delivery with the delivery point being the shipping address per the website order. Please contact email@example.com quoting your name, order number and the extent of the damage. Photographic evidence should be supplied where possible.
1.19.ii Where the Goods are supplied for export from the United Kingdom the customer shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination.
Please note that it is the purchaser's responsibility to check import rules and duties into their country as some countries require paperwork and/or may restrict certain products being imported.
Edible Print Supplies Ltd are not liable for currency conversion, taxes, local duty or tariffs within the countries shipped to.
If goods are returned due to a rejection by customs or refusal by the purchaser, postage charges incurred for the export and return of the order will be deducted from the purchaser's refund. Refunds can only be issued once the goods arrive in our warehouse and are inspected as fit for re-sale.
In the event any returned goods arrive damaged, the cost of the goods will be deducted from any refund. EPS will not bear any responsibility for parcels lost or damaged following a customer's refusal to accept the goods.
Any associated customs fees or return shipping charges as a result of failure to comply with customs requirements are the responsibility of the customer. The customer is responsible for notifying EPS of the requirements of any such legislation or regulations requiring action on the part of the EPS.
1.19.iii If buyers are shipping goods on from the order delivery address, buyers are strongly advised to sample and check contents as Edible Print Supplies Ltd cannot be held liable for damages incurred beyond the point of receipt per the website order.
1.19.iv On 1 Jan 2021, the UK left the EU (Europe). Subsequently, all EU customers will now be charged VAT and duty at their domestic tax rate on importation of all goods purchased from EPS in the UK. Please note that EPS is NOT responsible for charging and collecting this tax, and this will most probably be charged by the courier company prior to delivery of goods. Customers may experience delays if custom duties and taxes are not paid for. In addition to VAT/Tax charges, there is also probably a fixed administration cost levied by the courier /postal company.
1.20 EPS requires all orders to be prepaid either by Paypal, Credit Card (Visa, MasterCard) or bank transfer. All Credit Card transactions are completed offline over a secure connection. EPS do not have access to any payment details.
1.21 Due to the nature of the products, any edible products cannot be returned. Any claims for shortages, non-receipt or damaged goods must be made to firstname.lastname@example.org within 24 hours of your order arriving at the shipping address on your order acknowledgement. Products may not under any circumstances be returned for any reason without obtaining a Return Authorisation from EPS.
1.22 If EPS determines that failure of the product was not a result of a defect in materials or workmanship, EPS reserves the right to charge you for parts and labour or charge you a 20% restocking fee. EPS will advise you prior to assessing these charges. Any product returned to EPS shall become the property of EPS.
1.23 Edible Printers can only be returned if the printer and all the contents (including edible ink and cartridges) are unused in the original packaging.
1.24 Use of edible ink in Canon printers invalidates the warranty. EPS printers do not include a warranty but we will provide full support within the first 3 months of purchase to ensure your printer is working correctly.
1.26 If you are not satisfied with the quality of your products, please contact email@example.com. Please contact us on firstname.lastname@example.org for a return authorisation number. EPS will not accept responsibility for return postage. The buyer must pay any return postage, and return goods at their own risk.
1.27 In the event that you change your mind about a purchase, you may cancel your order with no charge for a full refund, as long as the order has not yet been dispatched. If your order has already been dispatched you may cancel your order and return the unopened goods to us, however you will be responsible for the arrangement and cost of returns.
Once we have received the item(s) back if it (they) are unused in its (their) original packaging and accompanied by a valid proof of purchase, a refund will be given for the order minus the cost of shipping paid at checkout or minus a flat rate of £7.95 + VAT for any order which qualified for free shipping to reimburse costs incurred.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.