Returns Policy
All damage claims, shortages and non-receipt of goods must be reported within 24 hours of your order arriving at the shipping address on your order.
If buyers are shipping goods on from the order delivery address, buyers are strongly advised to sample and check contents as Edible Print Supplies Ltd cannot be held liable for damages incurred beyond the point of receipt per the website order.
If you are not satisfied with the quality of your products, please contact sales@edibleprintsupplies.co.uk for a return authorisation number.
EPS will not accept responsibility for return postage. The buyer must pay any return postage, and return goods at their own risk.
Due to the nature of the products, any edible products cannot be returned.
Products may not under any circumstances be returned for any reason without obtaining a Return Authorisation from EPS.
If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we'll offer a full refund.
If EPS determines that failure of the product was not a result of a defect in materials or workmanship, EPS reserves the right to charge you a 20% re-stocking fee.
EPS will advise you prior to assessing these charges. Any product returned to EPS shall become the property of EPS.