Who are EPS?
Edible Print Supplies are an online web store dedicated entirely to supplying wholesale edible printing products; edible wafer paper, icing sheets, edible ink and printers. Our promise is to deliver the best service & lowest prices across the UK and beyond. Not only do EPS offer FREE next day delivery for all wholesale orders over £150.00 we also guarantee the best prices for your edible printing supplies. As the exclusive distributor of EPS icing sheets we guarantee the quality of our products is second to none. We are absolutely certain you'll be delighted with all of our products and will happily send you a free sample pack so you can try them before you buy. Simply email email@example.com
What is the EPS Lowest Price Guarantee?
Our prices should be the lowest you will find online, along with delivering the very best service. For this reason, we offer a price match against other online sellers. If you find the same product cheaper we will match or even beat it! Note that the following conditions must be met for the price match to apply:
- The item must be available on a UK website at the advertised price & readily available to purchase.
- The item in question must have the same specifications & quantity.
- Auction sites such as ebay and amazon do not qualify for price match.
- The price match cannot be used in conjunction with any discount codes or promotional items.
- If there are pricing errors on competitors sites that are clear typographical pricing errors, these will not be matched.
- Contact us firstname.lastname@example.org for further details
All mainland UK orders qualify for free delivery:
Orders over £150.00 qualify for free next day delivery.
Orders under £150.00 qualify for free 2 - 4 day delivery. Or you can upgrade to next day delivery for £6.95 + VAT.
Orders must be received before 3pm to qualify for next day delivery. If your order is placed on Friday before 3pm it will be delivered the following Monday.
Saturday deliveries are available at an extra cost (please go to checkout for details)
Can I order if I am outside the UK?
Yes we're happy to ship Worldwide, for most countries you can place your orders online or if you can't find your country please email us for a shipping quote on email@example.com Our free delivery charge applies to orders despatched within mainland UK only. Delivery charges for EU and Worldwide orders are based on weight and a price will be shown before you commit to order.
For EU & Worldwide customers, shipping rates are limited to 100kg orders, but we can quote for large and commercial orders over this weight. Please email us for a quote as we can ship multiple packages up to full pallet service to anywhere in the world.
Please note that it is the purchaser's responsibility to check import rules and duties into their country. Edible Print Supplies Ltd are not liable for currency conversion, local duty or tariffs within the countries shipped to. Please also check your domestic importing customs rules when importing into your country as some countries require paperwork and/or may restrict certain products being imported.
What if my order doesn't arrive?
In the rare event your order doesn't arrive, non-receipt of orders should be notified in writing within 7 days from placing your order. Please contact firstname.lastname@example.org quoting your name & order number.
Can I try your products before I buy?
Would you like to try a sample of our products? Email us with your details at email@example.com for a free sample pack.
What is the minimum order quantity?
There isn't a minimum order value but we offer free next day delivery for all orders over £150.00. Mainland UK orders below £150.00 qualify for free standard (2-4 day) delivery. Delivery outside the UK is chargeable and depends on the weight of your order. You can see the delivery charge before you commit to pay.
Are EPS prices subject to VAT?
All of our edible products are free from VAT in the UK. Other products are subject to VAT. Within the EU, all prices are subject to VAT at 20% unless a VAT number is provided.
Do your products contain best before / batch numbers?
Yes, all our products are fully traceable with a batch number and best before date. There will be at least 6 months shelf life.
How do I qualify for free next day delivery?
All mainland UK orders over £150.00 qualify for free next day delivery. Orders under £150.00 qualify for free standard, 2 - 4 day delivery (mainland UK only). Orders must be received before 2pm to qualify for next day delivery. If your order is placed on Friday after 2pm you will receive your delivery on the following Monday. If a Saturday delivery is required please contact us for a quotation.
Can I order if I am outside the UK?
Yes we're happy to ship Worldwide. You can place your orders online if you live in the UK or the EU. Our free delivery charge applies to orders despatched within mainland UK only. Delivery charges for EU orders are based on weight and will be shown before you commit to order. If you live outside the EU please email us with details of your order for a shipping quote at firstname.lastname@example.org.
All damage claims, shortages and non-receipt of goods must be reported within 24 hours of your order arriving at the shipping address on your order.
If buyers are shipping goods on from the order delivery address, buyers are strongly advised to sample and check contents as Edible Print Supplies Ltd cannot be held liable for damages incurred beyond the point of receipt per the website order.
If you are not entirely satisfied with the quality of your products, please contact email@example.com.
Please contact us on firstname.lastname@example.org for a return authorisation number.
EPS will not accept responsibility for return postage. The buyer must pay any return postage, and return goods at their own risk.
Due to the nature of the products, any edible products cannot be returned.
Products may not under any circumstances be returned for any reason without obtaining a Return Authorisation from EPS.
If EPS determines that failure of the product was not a result of a defect in materials or workmanship, EPS reserves the right to charge you a 20% re-stocking fee.
EPS will advise you prior to assessing these charges. Any product returned to EPS shall become the property of EPS.
Wafer Paper/Wafer Card
Which cake toppings do you recommend for wafer paper/card?
Wafer paper should only be used on dry toppings such as fondant icing. Any moist toppings such as buttercream or whipped cream should be avoided as the paper will absorb the moisture and curl.
How do I set my printer for printing on wafer paper/card?
For best results the resolution should be set to high. Use your usual setting for standard paper.
How do I apply wafer paper/card to my cake?
Simply apply a fine mist of water to your cake & gently press on the wafer paper (avoid touching the ink as it's likely to run).
Why does the wafer paper/card curl when its been printed?
If the design you're printing uses a lot of ink, the wafer paper may curl when printed. If this happens simply leave the wafer paper to dry, then cover with a plastic sheet and place under a heavy item eg. a book to flatten.
Storage and Use of Wafer Paper cake?
It is important to remember that Edible Wafer Paper is a bakery product and does not have the same properties as regular paper. The storage conditions are particularly important to obtain the best results when it is used for printing.
It is technically impossible to maintain a constant weight and thickness throughout the production of Wafer Paper, there will be slight differences in the thickness of the sheets. The tolerance can be +/- 10% and can also vary due to environmental conditions. The environmental conditions (more or less moisture) will affect the weight and slightly the size (when wafer paper absorbs moisture it can enlarge a little bit). The thickness will not change, that depends on technical details during the production process.
Wafer Paper is very sensitive to humidity, temperature and moisture. If it enters a more humid environment the Wafer Paper will take in moisture and ‘grow’, if it is in a colder environment it may dry out and become brittle. This can happen during transportation, particularly in colder weather. In these circumstances it is particularly necessary to stabilise the humidity in the wafer paper prior to printing and maintain a constant environment while the printing process is underway, especially when overlaying colours (silk screen) otherwise the registration will alter between colours.
Wafer paper absorbs and loses humidity easily. If placed in a dry environment it will lose moisture and get brittle. In this case it is advisable to open the packets and place them in a warm environment (at least 22°C, more is even better) with a high humidity rate (± 80/85%) and keep the sheets under pressure for about 48 hours before printing. This brittleness can also be caused by the conditions during transport. This characteristic is not caused by manufacturing conditions.
If the Wafer Paper is moved from one environment to another and the humidity or temperature changes the Wafer paper may ‘curl’ or become ‘wavy’. The curls or waves occur when wafer paper absorbs humidity, the sheets enlarge and sometimes they even get too tight for the packing. In this case it is not necessary to place the sheets in an extra humidified room but use the regular storage conditions (60/75% humidity and >20°C). To prevent printing problems it is advisable to open the packets 48 hours before use and place a flat heavy weight on top to keep the Wafer Paper under pressure.
When the Wafer Paper is presenting problems it is necessary to store it in the right conditions (60/75% humidity and >20°C), to prevent contact with any liquid substances and away from heating sources.
Edible Icing Sheets
Which cake toppings do you recommend for EPS Icing Sheets?
EPS Icing sheets will work on most cake coverings, but avoid using on cream due to the high moisture content. The printed toppers work best on rolled out, smooth icing or sugar paste. They have virtually no taste, but are fully edible.
How should I store my icing sheets?
It is essential EPS icing sheets are stored flat in a cool, dry place between 18 and 20 degrees C.
How do I print on my icing sheets?
It is recommended that the edible icing sheets are fed into the printer with the clear polyester strip travelling through the printer first, and it is important they are fed as flat as possible and without curved edges.
For best results, EPS icing sheets should be fed manually as single sheets.
It is important to test the various print settings available for your specific printer in order to maximise your image quality. It is also important to select the correct paper type with Edible Icing sheets often producing a better image when the Envelope setting is used. This ensures the print heads/rollers are raised to accommodate a thicker input paper type.
Most images will benefit from maximised ink-jet printer resolution / dpi (dots per inch), so it is important to test which settings achieve the best results. Note that some higher quality printer settings may take longer to print than medium or lower quality settings, so if you are looking to print images quicker, then it might be advantageous to change to a slightly lower quality setting.
How do I apply printed icing toppers to my cake?
Ensure your icing is moist when you apply the topper (or it won’t stick). If you’re using a 'ready iced' cake or a fondant iced cake you’ll need to apply a fine mist of water onto the surface before applying your topper. Remove the plastic backing from the cake topper with a palette knife or cake slice (it should be easy to remove – no freezing required!) ensuring you don’t touch the ink with wet hands or the ink will run. Carefully place the topper onto the cake in the desired position and press gently.
EPS Loyalty Scheme
The EPS Loyalty scheme offers you the chance to earn and save every time you shop at http://www.edibleprintsupplies.co.uk/
How to earn Points
Register an account online (simply place an order and you'll be prompted to register at checkout)
Collect points every time you order
Reach 100 points or over and use them against a future purchase (points expire after 12 months)
Collect more points and save more money!
Terms and Conditions:
- To register for the EPS LOYALTY scheme you will need to register online. An account will be created in your name to record points. You must be 16 years of age or over to join the EPS LOYALTY scheme.
- Points are personal to you or your business and cannot be transferred to anybody else. They may only be redeemed and earned in accordance with these terms.
- Edible Print Supplies Ltd reserves the right to terminate the EPS LOYALTY Scheme; and to alter or amend the terms and conditions of the Loyalty Scheme by publishing notices on our website http://www.edibleprintsupplies.co.uk/ and/or withdraw or cancel the points (including but not limited to the redemption and issue of such) and/or EPS LOYALTY Account or reasonable notice to you by letter, email or publishing such notice on our website http://www.edibleprintsupplies.co.uk/
- Edible Print Supplies Ltd reserves the right to offer bonus points on certain products as selected by us from time to time and in our sole discretion.
- Points will usually be added to your EPS LOYALTY Account when your order is despatched, except in the circumstances of system failure when it is expected that points will be loaded within 24 hours.
- The current redemption value of points is one point equals £ 0.01. Points can only be redeemed against future purchases.
- Edible Print Supplies Ltd reserve the right to vary the redemption value at any time
- Edible Print Supplies Ltd are entitled to cancel points awarded if the relevant products to which such award relates are returned for any reason and a refund or partial refund of the purchase price is given.
- Points are valid for 12 months from date of issue.
- Points can only be rewarded following the commencement of the EPS Loyalty Scheme on 23rd April 2018. Orders placed before this date do not qualify.
- Points are only awarded for orders placed directly on www.edibleprintsupplies.co.uk
- Edible Print Supplies Ltd reserve the right to withdraw the scheme at any time.
If you have any questions or need help with your account, please Contact Us to assist you.