Common Problems with Edible Ink Cartridges

 

Edible Ink cartridges

If you’re experiencing problems with your edible ink cartridges, we’ve compiled a quick checklist of common issues:

The Cartridges won’t register on my printer

  • If you’re using reflllable cartridges you must ensure both the cavity and sponge side of the cartridge are full – otherwise the cartridges won’t be heavy enough to register on the printer Edible Ink Refill Set
  • You may have been sent the wrong cartridges. The easiest way to check is to read the chip on the underside of the cartridge. If you’ve ordered a Canon IP7250 edible printer or the Canon IX6850 the number on the chip should start 550 or 551. If you’ve ordered the Canon TS5050 the number on the chip should start 570 or 571 and for the Canon TS705 or TS6350 this number begins with 580 or 581. If these numbers don’t correspond with your printer then please contact us on sales@edibleprintsupplies.co.uk and we’ll replace your cartridges.
  • When you insert the cartridges into the printer please ensure you’ve removed the orange cradles

 

  • If inserted correctly you should hear the cartridges click into place and the light on the cartridges should illuminate
  • If the cartridges don’t click into place you may need to pull the lever at the front of the cartridges towards you a little so the cartridges fit correctly (be gentle to ensure the lever doesn’t snap off)
  • If the cartridges still don’t illuminate please turn off the printer at the power supply for a few seconds and then re-start the printer
  • Refillable edible ink cartridges don’t last forever and should be replaced at least every 6 months. If they’ve been working fine and just stopped working there’s a good chance you need to replace them.

The ink won’t come out of the cartridges

  • Please ensure you’ve removed the ‘Pull’ strip on top of the cartridges
  • If the ink still won’t come out of the cartridge there is a small soft breathe hole on top of the cartridge (this would have been under the pull strip at the opposite end to the coloured plug), please prick this with a pin or needle. This helps the air and ink to flow through the cartridge. Press onto the soaker sponge underneath the cartridge (where the ink comes out)with a cotton bud or something similar (please ensure you wear gloves) until the ink starts flowing
  • Again, please make sure both the cavity and sponge side of the cartridge are full of ink

Ink is Pouring out of the Cartridges

  • Please ensure you fill the cartridges whilst they are still on the orange cradles otherwise the ink will pour from the bottom.
  • Once both the cavity and sponge side of the cartridge is full of ink replace the coloured plug. Remove the cartridge from it’s cradle and swiftly insert it into the printer (again we recommend wearing gloves!)
  • You must keep the orange cradles for re-filling the cartridges next time they are empty

There’s an error message saying ‘ink tank cannot be recognised’

  • Please ensure you’ve ordered the correct cartridges for your printer, or we’ve sent you the correct cartridges – occasionally although we try to avoid them, mistakes do happen.
  • If you’ve ordered a Canon IP7250 edible printer or the Canon IX6850 the number on the chip should start 550 or 551. If you’ve ordered the Canon TS5050 the number on the chip should start 570 or 571. For the TS705 or TS6350 printer they should begin with 580 or 581. If these numbers don’t correspond with your printer then please contact us on sales@edibleprintsupplies.co.uk
  • If you’re using reflllable cartridges you must ensure both the cavity and sponge side of the cartridge are full – otherwise the cartridges won’t be heavy enough to register on the printer
  • Refillable edible ink cartridges don’t last forever and should be replaced at least every 6 months. If they’ve been working fine and just stopped working there’s a good chance you need to replace them.
  • The cartridges won’t work unless you’re using the correct coloured cartridge ie. if you try to insert a magenta cartridge into the printer where a yellow cartridge should be it won’t work. Each cartridge has a specially formatted chip to work with the corresponding colour.

I Haven’t Used My Printer for a While and the Cartridges Won’t Work

  • There’s a good chance the cartridges / printhead will have become clogged if you’ve not used your edible printer for a while. The best remedy for this is to remove your printhead and give it a good clean under running warm water
  • Once the print head is in position, turn off the power cable to stop the print head returning to the hidden right position.
  • To clean the print head, run it under  hot water for 3-4 minutes, rotating it so that the water runs into the top downwards and also back through the bottom with the water running back through the other way.
  • YES, the print head DOES have electronic parts, but it is perfectly safe to get these wet also, just DO NOT SUBMERGE the print head in water, or leave it in water for a long period.
  • Dry the print head with kitchen paper as much as possible prior to replacing.
  • It will take 3 or 4 new print outs to get the ink flowing again, so we advise you print a test page or nozzle check first thing after replacing the print head. This will show you that the head is fully clean again per the print pattern.
  • If this still doesn’t work, then we suggest purchasing a new set of cartridges

How to Refill Edible Ink Cartridges

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Using EPS refillable edible ink cartridges and filling them with EPS edible ink tends to be more economical than purchasing ready filled cartridges especially if you’re printing large volumes of cake toppers or cupcake toppers.

  • Firstly ensure you purchase the correct EPS refillable edible cartridges for your printer.
  • The most popular refillable EPS edible cartridges are the PGI550/CLI551 which are suitable for the Canon IX6850 and Canon IP7520 printers or the 570 / 571 cartridges for Canon printers TS5050 and TS5051.
  • To fill your cartridges follow the instructions below carefully ensuring you wear protective/ sterile gloves before you start.
  1. IMPORTANT – before refilling make sure your cartridges are in the orange cradles (otherwise the ink will drip from the bottom of the cartridge) and DO NOT try to refill your cartridges whilst in your printer. Always return them to the orange cradle.
  2. Remove the yellow pull tape
  3. Remove the coloured plug and fill the edible ink through this refill port by using a clean syringe and needle. Ensure you use a quality edible ink to prevent damage to your printheads. EPS edible ink has been specially formulated to prolong the life of your printheads.
  4. Fill the cartridge – ensuring the sponge is completely soaked and the cavity is 3/4 full . Remember it is always better to under-fill rather than to over-fill edible ink cartridges to avoid leaking. EPS cartridges come with auto-resettable chips allowing unlimited edible refills. However, after many refills the cartridge outlet may wear out and the cartridges should be replaced.
  5. After filling, re-insert the coloured plugs into the top of the cartridges before you install them into your printer
  6. If the ink isn’t soaking into the sponge, remove the yellow pull strip / tape

How to install your EPS cartridges

1. Remove the pull-tab on the top of the cartridge that says “PULL”. This exposes a small breathing hole that the cartridge needs in order to function. Remember that edible cartridges need enough air so that the edible ink can be adequately dispersed through the edible printer by the printhead. If you press on the pad underneath the cartridge with a tissue, ink should come out of the cartridge. If it doesn’t, you may need to pierce the breathe hole with a sterile pin / needle.

2. Carefully remove the orange bar from the bottom of the cartridge to expose the outlet port for the ink.

3. The cartridge is now ready to be installed into your printer. Make sure the cartridge “clicks” into place by pushing it down into its corresponding slot.You may need to gently pull the lever at the front of the cartridge forward slightly to ensure it fits properly.

To maintain the best quality and prevent print head clogging, we recommend turning your printer OFF and then back ON every day it is not in use, or if it’s not going to be used for a length of time we recommend removing the ink cartridges and carrying out a printhead clean as per the instructions below:

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Edible inks are made with water-based food colouring, they include sugar and colour. If you leave the printer idle for too long the liquid from the cartridges may evaporate slightly, leaving behind deposits which can crystallise and clog up your printer print heads. By turning your printer on and then off once a day, your printer will do a cleaning cycle and keeps the inks flowing through the print-heads, preventing clogs.